Terms of Service

FLYTTE is a technology platform operated in New Zealand that connects customers who need moving and delivery services ("Customers") with independent moving companies ("Movers"). FLYTTE is a booking intermediary: we are not a moving company and we do not employ the Movers who fulfil bookings through our platform.

By using the FLYTTE website or booking platform, you agree to these Terms of Service. If you do not agree, please do not use the platform.

When you complete a booking through FLYTTE, you enter into a direct contract with the Mover for the moving service. FLYTTE is not a party to that contract and is not responsible for the performance of the moving service itself.

Price estimates shown during booking are based on information you provide (volume, distance, team size, date). Final charges may vary if the scope of the move differs materially from what was described. Any price adjustments will be communicated by the Mover prior to or during the job.

Bookings are subject to Mover availability. FLYTTE reserves the right to cancel or reschedule a booking if a Mover becomes unavailable, and we will notify you as promptly as possible.

Cancellation more than 24 hours before your booking: Free of charge. Cancel by using the link in your booking confirmation or by contacting us at hello@flytte.co.nz.

Cancellation within 24 hours of your booking: A cancellation fee may apply at the Mover's discretion. Contact the Mover directly or email us and we will facilitate the conversation.

If the Mover cancels your booking, you are entitled to a full refund of any pre-paid amount.

Payment for moving services is collected on behalf of the Mover. FLYTTE retains a platform fee (currently 10% of the booking value) as consideration for facilitating the transaction. Payment terms and methods will be presented at checkout.

All prices are in New Zealand Dollars (NZD) and include GST at the applicable rate unless otherwise stated.

When using FLYTTE, you agree to:

• Provide accurate information about the items, addresses, and access conditions for your move.
• Ensure adequate access is available at both pickup and drop-off locations on the agreed date.
• Not book services for unlawful purposes or for the transport of prohibited items.
• Treat Mover staff with respect.

Providing materially inaccurate information (e.g. understating item volume significantly) may result in additional charges or the Mover declining to complete the job.

Movers listed on FLYTTE represent to us that they hold appropriate insurance, are legally authorised to operate as a moving company in New Zealand, and will perform services with reasonable care and skill as required by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

FLYTTE does not independently verify Mover qualifications or insurance and accepts no liability for the Mover's failure to meet these obligations.

To the maximum extent permitted by New Zealand law, FLYTTE's liability for any claim arising from use of the platform is limited to the booking fee paid to FLYTTE (not the total moving cost). FLYTTE is not liable for damage to goods during the move, delays, or losses caused by the Mover.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those rights cannot lawfully be excluded.

The FLYTTE platform: including its source code, software architecture, user interface designs, workflows, branding, written content, and all associated materials: is the exclusive intellectual property of FLYTTE Moving Technologies and is protected by New Zealand and international copyright law.

You may not, without our prior written consent:

• Copy, reproduce, or redistribute any part of the platform or its content.
• Modify, adapt, translate, or create derivative works based on the platform.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, structure, or design of the platform: whether manually or with the assistance of automated tools, artificial intelligence systems, or large language models (including but not limited to Claude, ChatGPT, Gemini, or similar AI tools).
• Use knowledge gained from accessing, observing, or analysing the platform: its interface, workflows, API behaviour, or any other technical or commercial characteristics: to build, assist in building, or inform the design of a competing or substantially similar product or service.
• Scrape, crawl, or systematically extract data, content, or structural information from any part of the platform.

Any unauthorised use of FLYTTE's intellectual property may constitute copyright infringement or misappropriation of trade secrets, and FLYTTE reserves the right to seek injunctive relief, damages, and recovery of legal costs.

In addition to the intellectual property restrictions above, you must not:

• Access the platform by any automated means (bots, scrapers, scripts) without our express written permission.
• Probe, scan, or test the vulnerability of any system or network associated with the platform.
• Attempt to gain unauthorised access to any part of the platform, its servers, or its databases.
• Interfere with or disrupt the integrity or performance of the platform or its underlying infrastructure.
• Use the platform to benchmark, evaluate, or inform the development of any product or service that competes with FLYTTE, directly or indirectly.

Violations of this section may result in immediate termination of access and legal action under the New Zealand Crimes Act 1961 (computer-related offences), the Copyright Act 1994, and other applicable laws.

If you create an account on FLYTTE (as a Mover), you are responsible for keeping your login credentials secure. Notify us immediately at hello@flytte.co.nz if you suspect unauthorised access to your account.

We may update these Terms from time to time. Material changes will be notified via email or a notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of New Zealand. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

Questions about these Terms? Contact us at hello@flytte.co.nz.